Jan 9, 2018
The Director of Digital Operations for Western Union Processing in Lithuania, Vytis Ciemnolonskis joins us from the BFSI RPA & AI Summit in London where he shares that thinking, planning and evaluating are important but it’s just as important to get started. He and his team were lucky in having a true executive sponsor. They did a quick proof of concept- took a vendor, a developer, an SME and got a result that in fact proved that the process in question could be automated. The robot could do a sequence of activities and provide a tangible result. From there they went through a selection process to find an impactful process for the pilot. Vytis found that at the pilot phase, the team was excited by the actual deliverables being undertaken by the bot. And from there they were off and running.