Huw Pattinson joins us and shares that RPA is in fact truly
accessible. It’s not as expensive or disruptive as you may
think. When Huw launched into RPA his team was already doing
basic functions to that effect. He immediately separated robotic
process automation from robotic assisted automation. This ensured
and ensures that not only in practice but in theory the operator
doesn’t feel as though he or she will be replaced, the job just
gets done faster by a factor of 10x plus. When searching for an RPA
vendor Huw’s history came in handy as he had both experience doing
the function that was to be automated as well as personal front-end
customer interaction experience.