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Ep.63: Petra De Ruiter, Transavia

Jun 26, 2018

Joining us from PEX Europe in the Netherlands, Trasavia COO Petra De Ruiter joins us and shares that the company has been in business for 50 years due to their focus on customer experience and operational excellence. They understand that no matter what price the consumer pays, they want a seamless travel experience....

Ep.62: An Lommers, ASML

Jun 19, 2018

An Lommers joins us and shares that the ASML business strategy is geometric in nature. “We set this pyramid as our strategy, and we divided our pyramid in three layers. And the lower layer is our highway, so we say we have to make an automated platform, being our highway, which can be complicated, but that highway is...

Ep.61: Martin Rowlson, Uber

Jun 12, 2018

Global Head of Process Excellence at Uber, Martin Rowlson joins us from PEX Europe where he shares that the region comprises 20% of the volume for the organization but 70% of the complexity. Based on the pace of change within the industry and the rate of growth at his organization, Martin's goal is to identify...

Ep.60: Lorraine Duffy, AIB

Jun 5, 2018

From Allied Irish Banks, Head of Process Improvement and Customer Services Lorraine Duffy joins us to take us through the two-and-a-half year brand reinvention of everything from the operations manufacturing side through customer services with an ambition to support and serve customers digitally. The output was going...