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Sep 18, 2018

Howard Blackith lays out the transformation process in improving patient care. "When you're trying to change something in the health system you have to start by recognizing that you cut it down by whichever mandate to chance. It's something that you have to build various levers around to make change. And if you're...


Sep 11, 2018

Marie Helen joins us and shares distinctions within her industry:

"In an airline you have two major indicators of success. One is about customer satisfaction and we are using the Net Promoters Score. The other one is about operational excellence and it is punctuality, basically. Punctuality is something quite difficult...


Sep 4, 2018

Fabrice Etcheverry joins us and takes us through how GBS is set at Solvay. They call it "Solvay Business Services. Which is a platform that we group in the center of expertise. All the transactional and administrative activities for which the GBUs, global business units have no added value to perform. They rely on this...


Aug 28, 2018

The inimitable Tony Saldanha who might be best known as Procter & Gamble’s VP of IT & Global Business Services joins us and shares that his job title means that he’s the leader of next generation services. His goal is to come up with disruptive information technology products that will be used by global GBS units...


Aug 21, 2018

Naked Wines' @LauraEvans on the organization's take on process excellence and how she fits, "my role was doing financial planning and analysis. So that means being involved in budgeting, forecasting, measuring the performance, and Help setting the strategy. So it was a really nice way to end up getting into...