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Mar 27, 2018

The Director Operations & Continuous Improvement at Campbell Soup Company, Brandon Halbert joins us and shares that he always knew that he had a process mindset. He was very interested in Six Sigma and Lean and he found the points on his career trajectory showcasing process improvement. He found himself consistently...


Mar 20, 2018

With 30 years and change of experience in financial services Nigel Trout feels that he must have learned something. He notes the fact that the bigger banks continue to try to find solutions in technology while the upstart fintech’s continue to search for scope and scale. While working at HSBC the focus was on the...


Mar 13, 2018

Utilize RPA, reach for AI, focus on automation- no matter what you’re talking about, according to Bart van de Sande the Head of Operations Transaction Banking for ABN Amro, it’s all just transformation. Bart notes that these are all just new tools on the transformation journey, just as lean and all of the tools...


Mar 6, 2018

Akiko Fukuda joins us where she introduces us to Cotoha the AI agent. Cotoha stands for communication happiness. Customers have provided a lot of positive feedback. They have the option of choosing a human agent or the ai bot and they are choosing the bot. Akiko explains that the younger generation in Japan doesn’t...