Aug 1, 2017
John Hopkins joins us and discusses global services process ownership. He’s decidedly from the centralized point of view. John notes that if he were starting a multi-national, global entity today, he would start by defining and assigning global services process roles and make it universally unilateral across all countries, business segments, etc. He would execute that way based on his thought that as long as you have a centralized approach to a services process you can design it and adapt to the marketplace quickly and deliver efficiencies quickly as the market or environment changes. He notes that those that aren’t with his line of thinking are seeing centralized services models going after the quick wins- which is great, but not his complete view of what should happen in centralized services.